Frequently Asked Questions

• How do I open an account?
• How do I place an order?
• Is there a minimum order amount?
• What is your shipping or delivery charge?
• How long will it take to receive my order?
• Do you sell to individuals?
• What items do you carry?
• Where do I find the prices on the items you carry?
• What are the expiration dates on the items in your catalog?
• What is your return policy?
• Do you only service businesses in the New York Metropolitan area?

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How do I open an account?

Simply click here to request an account or call us directly at (516) 877-2209 and we will help you open an account in as little as a few minutes.

Please note that you must have a resale certificate or resale identification number in order to open an account. We do not currently sell to businesses outside of the United States.

How do I place an order?

We accept orders online, by phone, by fax or by e-mail. Our contact information is:

Phone: (516) 877-2209

Fax:     (516) 741-1319

E-mail:  sales@bobbila.com

Is there a minimum order amount?

There is no minimum order amount. However, to qualify for free shipping or delivery, your order must be $300 or more. Orders under $300 are subject to a nominal shipping/delivery charge.

What is your shipping or delivery charge?

Orders of $300 or more ship for free. We offer a daily delivery service for businesses located within the New York Metropolitan area. If you are outside of New York, we will ship your order via UPS Ground service (restrictions apply; bulky, heavy items or items restricted by UPS are excluded, contact us for details). Orders under $300 are subject to a nominal shipping/delivery charge.

How long will it take to receive my order?

Most orders are shipped within 24 hours. We offer a same day delivery service for businesses located in the New York Metropolitan area. The cut-off time for same day delivery is typically 12:00 PM. That means that you can place an order in the morning and receive it the same afternoon.

If your order is shipped via UPS, typical UPS Ground shipping transit times from New York apply.

Do you sell to individuals?

We do not sell to individuals. As a wholesaler we only sell to businesses with a valid resale certificate.

What items do you carry?

We carry a wide selection of brand name items including over-the-counter medicines, health and beauty aids, batteries, medical equipment, diabetic supplies and more. You can browse our items by clicking on the categories at the top of this page.

Where do I find the prices on the items you carry?

You must have be logged into our website in order to view pricing. If you are still having issues, please contact us for assistance.

What are the expiration dates on the items in you sell?

Almost all of our items have expiration dates 12+ months from the day you receive your order.

What is your return policy?

We offer a 30-day return policy on items which do not have an expiration date and a 15-day return policy on items which have an expiration date. Items returned after this time period will be credited at our discretion. Items must be in their original packaging in order to be returned. Any items missing or damaged in your order must be reported within 72 hours of receipt. We will return and credit items which are under a mandatory recall by the manufacturer.

Do you only service businesses in the New York Metropolitan area?

We service businesses nationwide. If your business is located in the United States and can receive packages via UPS, we can ship your order, more often than not, for free (restrictions apply; bulky, heavy or items restricted by UPS are excluded, contact us for details). Businesses located in the New York metropolitan area may be eligible to receive their orders via our local delivery service. We do not sell to businesses outside of the United States.